Connection fails
Verify the host name, port, and selected credential. Confirm the server is reachable from your device and that the account or SSH key is authorized on the host.
Help with your
SSH workflow.
Find guidance for common connection, host key, and server import issues. If you need more help, contact our support address.
Email Kuberlane support[email protected]Host key changed
A changed fingerprint may follow a server rebuild, but it can also indicate an unexpected change. Compare it with a trusted source before you connect.
Server import fails
Confirm the endpoint uses HTTPS, the configured credential is valid, and the JSON paths match the response from your API.
Contact support
Email [email protected] with your Kuberlane version and a brief description of the issue. Remove passwords, private keys, tokens, and sensitive host details before sending.
Protect your access details. Do not include passwords, private keys, access tokens, or unredacted connection details in support emails.
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